Order & Shipping Policies
You must be at least 21 years of age to purchase wine.
ADULT SIGNATURE REQUIRED.
By placing your order on top wines you have represented to InstitutionWine.com that you are at least 21. All alcoholic beverages that we ship on your behalf must be received and signed for by an adult of legal drinking age; this also includes items shipped out of the United States.
Due to federal and state regulations, all wine shipments must be received by an adult 21 years of age or older. An adult must be physically present to sign for the wine delivery. Therefore we recommend that you ship to a business address. Federal regulations also make it illegal to ship wine to post office boxes. We cannot schedule shipments for a specific time during the day.
Please Note - The time it takes to pull, assemble and process a typical order is approximately 7 t0 10 business days prior to shipping. If your order is "Time Sensitive", please enter a note in "Special Instructions" upon submission of your order or contact us
Customer Service: 203-957-8105 Sales: 888-832-3373
We offer five shipping options:
- Ground Service - approximately 2-5 business days in transit
- 2nd Day Air - 2 business days in transit
- Next Day Air - 1 business day in transit
- Local Delivery (Connecticut only)
*Third party carriers will make three delivery attempts. If your shipment is returned to InstitutionWine.com, an additional shipping charge may be applicable to re-ship your order.*
Please Note - we do not ship to the following states: ALASKA, ARKANSAS, HAWAII, KENTUCKY, MISSISSIPPI, UTAH - Please call us for an update
Customer Service: 203-957-8105 Sales: 888-832-3373.
Accuracy and Pricing Every effort has been made to ensure accuracy, but in the event of a web misprint, price posted in our store will prevail. Thank you for enjoying the best deals on wine, anywhere!
Title to, and ownership of, all wine passes from Institutionwine.com to the purchaser in the state of Connecticut or New York to his / her home state. By arranging for transportation of wine, Institutionwine.com is providing a service to, and acting on behalf of the purchaser. By utilizing this service from Institutionwine.com, purchaser is representing that he / she is acting in a fashion compliant with his / her local and state laws regarding the purchase, transportation and delivery of wine. The purchaser represents that he / she has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of wine and is legally entitled to take quantities ordered. And once again authorizes that he / she is 21 years of age. We reserve the right to limit quantity while supplies last. Prices are subject to change without notice. Not responsible for typographical errors. Prices do not include sales tax. Sales tax added where applicable.
If you find any errors regarding type of wine and vintage, please call our order department at 888-832-3373. If you any other questions regards to existing order please send an e-mail to Customer Service immediately at firstname.lastname@example.org or call our customer service department at 203-957-8105. InstitutionWine.com will arrange to have the package picked up and returned to us right away for inspection. Once the package is returned to us, we will inspect the contents and then send out a replacement package of top wines to you.
Please note, any problems with the receipt of your package must be called in to us within 30 days of the delivery date! If you suspect that a bottle is bad, please just put the cork back in the bottle leaving the contents of the wine in the bottle. We cannot take back any empty bottles! For this reason, it is vital that you let us know of any errors immediately to ensure the fastest delivery of your new shipment.
If you wish to return your wine for any other reason you may do so. Please include a copy of the original sales receipt with the package. Please note: All returns are subject to a 10% restocking fee. Thank you for enjoying the best deals on wine anywhere on the web!